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Privacy Policy2018-06-02T07:39:48+00:00

Privacy Policy – GDPR Update 2018

From 25th May 2018, new legal guidelines are coming into force that change the way companies like us process personal data of anybody we work with, from clients to organisations we work with, contractors and suppliers. Below is some information to help clarify what we as an organisation are doing to protect any data we receive or hold.

At the heart of our data protection policy is a deep commitment to protect the privacy and personal information clients divulge to us. Due to the nature of our business helping people with a huge range of mental health issues, many of our clients divulge highly sensitive information when working with us therapeutically or seeking online/email support, and for this reason we are especially committed to (and vigilant about) ensuring that this information is protected as thoroughly as possible.

The GDPR defines Wolverhampton Hypnotherapy as a ‘Data Controller’ which means that we are accountable for the personal data we hold. If you ever have concerns about our handling of your personal data, you can contact us to ask what information we hold about you, raise any concerns and ask to have your data deleted if required.

We are registered with the ICO as a data controller accordingly.

Our commitment to you and your personal data;

  • Wolverhampton Hypnotherapy is not responsible for any personal data that individuals choose to share on public forums including review sites, social media including public Facebook support groups and Twitter chat sessions. We advise caution before posting sensitive or personally identifiable information (PII) relating to yourself or others on such sites
  • We do not control and are not responsible for any third party websites that are referred to or linked from our websites. The use of your personal information on these websites will be subject to their own privacy rules.
  • Clients signing up to our therapeutic or training services will have some personal details taken and stored to maintain customer communication/support. You have the right to stop this communication and request for your data to be deleted by emailing paul@tranceformpsychology.com
  • Wolverhampton Hypnotherapy does not utilise e-mail marketing strategies or send out electronic notices or news to clients.
  • We commit to fully investigate and report any data breaches as quickly as possible, and take necessary steps to resolve any such matters as soon as possible
  • We understand that sometimes our clients may want to know what data is held about them, how it is stored, and how it is used. Clients are able to email us for this information and we endeavour to respond as quickly as possible

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.

This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

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