From 25th May 2018, new legal guidelines are coming into force that change the way companies like us process personal data of anybody we work with, from clients to organisations we work with, contractors and suppliers. Below is some information to help clarify what we as an organisation are doing to protect any data we receive or hold.
At the heart of our data protection policy is a deep commitment to protect the privacy and personal information clients divulge to us. Due to the nature of our business helping people with a huge range of mental health issues, many of our clients divulge highly sensitive information when working with us therapeutically or seeking online/email support, and for this reason we are especially committed to (and vigilant about) ensuring that this information is protected as thoroughly as possible.
The GDPR defines Wolverhampton Hypnotherapy as a ‘Data Controller’ which means that we are accountable for the personal data we hold. If you ever have concerns about our handling of your personal data, you can contact us to ask what information we hold about you, raise any concerns and ask to have your data deleted if required.
We are registered with the ICO as a data controller accordingly.
Our commitment to you and your personal data;
- Wolverhampton Hypnotherapy is not responsible for any personal data that individuals choose to share on public forums including review sites, social media including public Facebook support groups and Twitter chat sessions. We advise caution before posting sensitive or personally identifiable information (PII) relating to yourself or others on such sites
- We do not control and are not responsible for any third party websites that are referred to or linked from our websites. The use of your personal information on these websites will be subject to their own privacy rules.
- Clients signing up to our therapeutic or training services will have some personal details taken and stored to maintain customer communication/support. You have the right to stop this communication and request for your data to be deleted by emailing firstname.lastname@example.org
- Wolverhampton Hypnotherapy does not utilise e-mail marketing strategies or send out electronic notices or news to clients.
- We commit to fully investigate and report any data breaches as quickly as possible, and take necessary steps to resolve any such matters as soon as possible
- We understand that sometimes our clients may want to know what data is held about them, how it is stored, and how it is used. Clients are able to email us for this information and we endeavour to respond as quickly as possible
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